Frequently Asked Questions
Yes, all items we retail are brand new and boxed. We never sell refurbished or used stock.
All items are brand new in their original box and packaging, with all standard accessories included, no exception.
All our products are fully compatible with the UK and European market. They will work right out of the box. They are also guaranteed to have English language interface (screen menu). Please note as some items are imported they may not come with a reference manual.
We supply all products with a 2 year UK warranty. Our warranty covers all manufacturer's defects, and all parts, labour, and shipping costs for the full duration of the warranty.
All warranty issues are handled locally in the UK at a manufacturer approved service center.
In addition we offer; 14 Day Money Back Guarantee - Your complete satisfaction is very important to us. We provide you with a 14 Day Money Back Guarantee. Within 14 days of the date of delivery, you can return your new and unused product for any reason for a full refund, less our shipping and handling fee £20.00 (flat rate).
Please see at the bottom of the website it will show you all methods of payment accepted such as PayPal, MasterCard, Visa, etc.
We accept PayPal who offer interest-free finance via PayPal credit to our customers. You may select PayPal at checkout and choose PayPal credit under 'ways to pay' on their website.
All credit card companies provide fraud protection. In addition, PayPal offers its own comprehensive fraud protection protocol. Therefore, buying from us is extremely safe, we accept all major credit cards, Apple Pay and PayPal.
Yes of-course, if the item has not been processed by our warehouse, then we will provide you with a full refund. Unlike some of our competitors, we will not charge you any restocking fee when you cancel an order. Please be aware that once an item has been processed, we will not be able to cancel it. If you still need to cancel, you would need to return your order as per our returns policy. As our order processing is quick, please contact us immediately if you need to cancel an order.
All orders placed before 2pm with payment cleared will be shipped via a next day service.
We mainly use Royal Mail, DPD or DHL as partners. They are extremely quick and reliable, we include full shipping insurance for free.
Please note deliveries to Ireland or Channel Islands may take a day or two longer depending on your location.
For all orders, shipping is FREE. We use Royal Mail, DPD, DHL, and UPS Express services. They are extremely quick and secure.
We have our warehouses in Manchester and London. Your order will be shipped from any of our warehouses, depending on the logistical situation. We use Royal Mail, DPD, DHL, and UPS Express services, which are the best in the business. It should arrive at your doorstep the following day. The tracking information is updated constantly on the Royal Mail, DPD, DHL, and UPS websites, so you will know what's happening.
No problem. We have a 14 day money back guarantee. Just notify us within 14 days of delivery, which is shown on the carrier's tracking. We will send you a full refund less our shipping and handling fee £20.00 (flat rate). Please note the item has to be in 100% new and unused condition to take advantage of our 14 day money back guarantee.
If the item is dead on arrival or becomes faulty within 14 days, then we will send you a new replacement for free, or give you a full refund. We will ask a carrier to pick up the faulty item from a location of your choice, free of charge.
We send all items fully insured, with Royal Mail, DPD, DHL, or UPS Express. You will not have to pay extra for shipping insurance. If an item is damaged or lost, then we will send you a new replacement for free, or we'll give you a full refund.
We will ask a carrier to pick up the damaged item from a location of your choice, free of charge. Please note that you will be responsible for providing an address where you will be available to sign for the package. If the package is delivered to the stated shipping address and signed for, then it is considered to be delivered.