Frequently Asked Questions

PRODUCTS


1. Are all items brand new?

Yes, all items we sell are brand new. We never sell refurbished or used stock. All items are brand new in their original box and packaging, with all standard accessories included, no exception.


2. Are your products compatible with my country?

All our products are fully compatible with the UK and European market. They will work right out of the box. They are also guaranteed to have English language interface (screen menu). Please note as some items are imported they may not come with a reference manual.


3. Is your stock eligible for any cash-back offers, etc?

As we source our stock internationally, we can't guarantee it is eligible for any cash back offers or special offers.

 

PAYMENT


1. Can I order by phone, fax, or any other methods other than online checkout?

Please note at this time, the answer is no. In order to protect your sensitive information, you may order via online checkout only.


2. What forms of payment do you accept?

Please see at the bottom of the website it will show you all methods of payment accepted such as PayPal, MasterCard or even Apple Pay. You will find the list at the bottom of the website.


3. Is it safe to order through Next Day Deal?

Yes. We only use reliable payment providers such as PayPal, Apple Pay, etc.


4. Is my payment and sensitive financial information handled securely?

Yes, depending on your method of payment you will for example be redirected to the PayPal website during checkout. Your credit card information will be entered on the PayPal website. PayPal is the most secure and popular way to pay online. It uses 128 Bit Encryption, which is the highest security standard. In addition, your financial details are never shared. For more information, we suggest you to visit the PayPal website.


5. What happens after I've placed an order and made payment?

You will receive an order confirmation email from us with your order number. Please remember to check your spam folder if you do not see them. You will receive the tracking information by email soon after.


6. Is there any protection when I buy from you?

All credit card companies provide fraud protection. In addition, PayPal offers its own comprehensive fraud protection protocol. Therefore, buying from us is extremely safe, we accept all major credit cards, Apple Pay and PayPal.


7. Do I have to register for an account on nextdaydeal.co.uk to place an order?

No, you can place an order as a guest. But we do suggest you to register for an account with us. Registering is easy and will take less than 1 minute. You don't need to provide any financial information during the registration process. Once you registered, you will be able to keep track of your order status and history easily.


8. Which currency will my order be billed in?

We accept GBP and EUR, and therefore you will be billed in either GBP or EUR. This will be shown at checkout.


9. Will I have to pay any import taxes and duties?

You will not have to pay any. Our items are shipped from the UK.


10. To complete an order successfully, will I have to provide any additional proof of address?

This is usually not required. However, if your order exceeds a certain amount and is placed with a credit card, then we may ask you to provide a proof of address, such as a scanned copy of your utility bill.

 

SHIPPING


1. How long do I have to wait for my order to arrive?

All orders placed before 2pm will be delivered the following day as per our promise to UK and most EU destinations.


2. How much is shipping?

For all orders, shipping is FREE. We use Royal Mail, DPD, DHL, and UPS Express services. They are extremely quick and secure.


3. Will I have to pay additional charges on delivery?

All our prices are final. There will be no additional charges.


4. Is shipping insurance included?

Yes, for all orders, we include full shipping insurance for free. The coverage is 100%. You will be fully protected if your package is lost or damaged.


5. Where are your products shipped from?

We have our warehouses in Manchester and London. Your order will be shipped from any of our warehouses, depending on the logistical situation. We use Royal Mail, DPD, DHL, and UPS Express services, which are the best in the business. It should arrive at your doorstep the following day. The tracking information is updated constantly on the Royal Mail, DPD, DHL, and UPS websites, so you will know what's happening.


6. Can I track my order?

Yes, you can. After you have placed an order at Next Day Deal, we will email you the order details and order status. You may also check the order status and details online. You are able to review the details of each order, the price, the item and the order status. We will keep you updated on your order. Every time when the status of your order has been updated, you will be notified by email from our customer service representatives. If your order has been shipped, we will email you the tracking number which will be trackable online.

 

RETURNS


1. What happens if I receive the item and I don’t want it?

No problem. We have a 14 day money back guarantee. Just notify us within 14 days of delivery, which is shown on the carrier's tracking. We can arrange with a carrier to pick it up from a location of your choice. We will send you a full refund less our shipping and handling fee £20.00 (flat rate). Please note the item has to be in 100% new and unused condition to take advantage of our 14 day money back guarantee.


2. What if the item is dead on arrival or not as described?

If the item is dead on arrival or becomes faulty within 14 days, then we will send you a new replacement for free, or give you a full refund. We will ask a carrier to pick up the faulty item from a location of your choice, free of charge.


3. What happens if I receive the item and the item is damaged? Or it is lost in transit?

We send all items fully insured, with Royal Mail, DPD, DHL, or UPS Express. You will not have to pay extra for shipping insurance. If an item is damaged or lost, then we will send you a new replacement for free, or we'll give you a full refund. We will ask a carrier to pick up the damaged item from a location of your choice, free of charge. Please note that you will be responsible for providing an address where you will be available to sign for the package. If the package is delivered to the stated shipping address and signed for, then it is considered to be delivered.


4. Is there any restocking fee?

We don't charge any restocking fee, as long as you obtain an RMA number within 14 days of delivery, and the item is returned to us in new and unused condition. If the item is not in new and unused condition, then we will charge a restocking fee up to 25%.

 

WARRANTY

Do the products come with any warranty?

At Next Day Deal, we take customer satisfaction very seriously. Our goal is to exceed your expectations related to product quality, technical support and customer service. We deliver the best warranties in the industry with a 14 Day Money Back Guarantee and a 2 year UK local Warranty on all products. All items purchased from Next Day Deal come with our free warranty. Our warranty covers all manufacturer's defects, and all parts, labour, and shipping costs for the full duration of the warranty. Our products are all extremely high quality brand name items from brands such as Sony, Canon, Panasonic, Nikon and many others. We stand by all the products we sell and we want to give you the protection you deserve. All warranty issues are handled locally in the UK.

In addition we offer; 14 Day Money Back Guarantee - Your complete satisfaction is very important to us. We provide you with a 14 Day Money Back Guarantee. Within 14 days of the date of delivery, you can return your new and unused product for any reason for a full refund, less our shipping and handling fee £20.00 (flat rate).

 

GENERAL


1. How come your prices are so low? Are they too good to be true?

We keep our prices so low by stocking our products in large volume and maintaining a worldwide network of distributors. Unlike our competitors, we believe in fair and accessible prices so that everyone can enjoy their favourite gadgets.


2. Are there any hidden charges?

Not at all. Our prices are all inclusive. What you see is what you get. You will not be charged any credit card or PayPal processing fees.


3. Can I cancel an order?

Yes of-course, if the item has not been picked up by the carrier from our warehouse, then we will provide you with a full refund. Unlike some of our competitors, we will not charge you any restocking fee when you cancel an order. Please be aware that once an item has been picked up by the carrier, we will not be able to cancel it. If you still need to cancel, then you will need to reject the package during delivery, and we will charge you a return shipping fee of £20.00 (flat rate) to cover our postage for the parcel. As our order processing is quick, please contact us immediately if you need to cancel an order.


4. How do I contact you?

You can use the contact form on our Support page, or email us directly at: support@nextdaydeal.co.uk